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Mon, 22 Oct 2018

Aftersales Advisor Vacancy

Passionate about Motorcycles? Passionate about providing an ultimate customer service? We require an Aftersales Advisor to join our established team at our Norwich Harley-Davidson Dealership.

The ideal candidate will have relevant experience gained within a Customer Service environment and will be an enthusiastic, dedicated individual who can demonstrate an ability to exceed our customers' high expectations and have a passion for Motorcycles along with a mechanical understanding.

Reporting to the Aftersales Supervisor the Aftersales Advisor is responsible for:

  • Maintain accurate and timely execution of all documentation, and adhere to all company control procedures as required
  • Development of all company operating and administrative policies and procedures.
  • Parts Accessories and Merchandise, control stocking levels, ordering, booking in controlling goods in and out, displays rotation in accordance with Virtual Merchandising, pre pick of parts, control PAM Work In Progress.
  • Ensure that all Health & Safety are adhered to by staff and visitors to the Parts and Service Departments.
  • Book mechanical service and aesthetic improvement works for customers ensuring that all booking procedures are adhered to, mainly due to cover for the Aftersales Supervisor.
  • Maintain the daily workshop loading and collection/delivery diaries and maintain a close contact with the workshop during job progress
  • Follow the process to ensure the highest customer CSI is achieved
  • Control and measure eDynamix Vehicle Health Checks and Service Plans
  • Ensure that 48 hour pre service calls and prospecting is carried out daily
  • Contribute to the principals of Continuous Improvement through contributing to the development of all company operating and administrative policies and procedures
  • Maintain good customer relationships and resolve any problems, which may arise immediately
  • Ensure all internal and external correspondence is dealt with promptly and efficiently

The successful candidate will: 

  • Hold a Full UK Motorcycle Licence
  • Have the ability to describe mechanical work required
  • Understand that we are in a Parts/Accessories and Merchandise environment and weekend working is a part of the role
  • Have a desire to be close to our Customers (we ride too, and we regularly attend events and social meetings)
  • Genuinely want to create a dealership environment where our Customer desire to return to time after time
  • Have strong interpersonal and communication skills 
  • Be self-motivated, ambitious, professional and forward thinking  
  • Be focused on achieving goals 
  • Be a team player
  • Enjoy and be Passionate about Bikes

In return, we will offer an attractive salary.  Also, with our leading position within the motor industry, there are excellent opportunities for further career advancement and industry-led training.

If you are interested in applying for this role, please email your CV and covering letter to or post to Norwich Harley-Davidson, 120 Ber Street, Norwich, Norfolk NR1 3ES.

Closing date: 18th November 2018.